Our AI support agent on AccountEdge. He handles the first conversation with thousands of customers — around the clock.
Hundreds of little unlocks a day — the small questions that get someone back to running their business.
Between batches, she opens the chat on her laptop and talks to Eddie like a regular — because she is one. He's helped her enough times that she greets him by name.
She reads his reply and it lands — a small, genuine moment of being looked after. That's the feeling that brings her back tomorrow, and the day after.
Some customers come back and greet Eddie by name — like a colleague they already know. This bakery owner returned the morning after Eddie helped her, just to say thanks.
She wasn't even a customer yet — just evaluating. Eddie answered every pricing and setup question until she felt sure. Trust before the sale.
Eddie also helps people still deciding whether to buy. This one was evaluating plans for remote inventory — and got comfortable enough to keep coming back. Trust before the sale.
Moving over from QuickBooks at her jeweler's bench, she rebuilt her books from zero. The videos hadn't done it — Eddie explained each piece and kept her moving.
A jewelry maker moving over from QuickBooks, setting up her books from scratch. The videos hadn't done it. Eddie walked her through the definitions — and kept her moving.
When it needs a person, Eddie gathers the details and passes a warm handoff — Customer Care picks up exactly where he left off. No starting over.
Eddie doesn't replace the team. When it needs a human — a real change, a judgment call — he catches it early, gathers the details, and passes a warm handoff to Customer Care.
Less time on “where's my serial number.” More time on the conversations that actually need a person.