Our AI support agent on AccountEdge. He handles the first conversation with thousands of customers — around the clock.
Hundreds of little unlocks a day — the small questions that get someone back to running their business.
Between batches, she opens the chat on her laptop and talks to Eddie like a regular — because she is one. He's helped her enough times that she greets him by name.
Some customers come back and greet Eddie by name — like a colleague they already know. This bakery owner returned the morning after Eddie helped her, just to say thanks.
Eddie also helps people still deciding whether to buy. This one was evaluating plans for remote inventory — and got comfortable enough to keep coming back. Trust before the sale.
A maker ready to leave QuickBooks, but nervous about the switch. Eddie's reassurance: free introductory support comes with your first month — so she wouldn't be figuring it out alone.
Eddie doesn't replace the team — he sets them up to win. He gathers the details first (the new users' names), then passes a ready-to-go handoff to Alex in Customer Care.
Less time on “where's my serial number.” More time on the conversations that actually need a person.
Play the audio, then tap Mark (or press M) at the exact moment each slide should change. Each mark sets when the next slide appears. Then Copy cues and paste into the CUES line near the top of the file to bake it in.